Before contacting customer support, look for answers to many of the commonly asked questions. We've listed a few here, but the pages for Terms & Conditions and Bonus Terms & Conditions have many others.
Here Are the FAQs Many Players Ask
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These are some of the questions that the support desk hears regularly. Can I Play in Your Online Casino? Rules can change at any time. You have to be 18 or older. At the time of this writing, residents of Bulgaria, Curacao, Cyprus, Estonia, France, Hong Kong, Israel, Netherlands Antilles, Spain, and the USA are not allowed. The casino does ask that you check your country/state/local laws before you register with XPokies Casino. Can I Use Bitcoin? Bitcoin is an accepted deposit method, and you can use it for withdrawals too. If you don't have Bitcoin, your other options are credit card, Interac, Neosurf, Neteller, and Skrill. When you deposit funds, make sure you use a method you're okay with for withdrawals. The casino uses the same method you used for deposits as your withdrawal method. You can request to change that, but the casino doesn't have to honor your request. Can I Keep My Winnings From a No Deposit or Free Spins Bonus? If you win money using a free spins or no deposit bonus, you're only allowed to win $50 AUD. You forfeit anything in excess of that. Before you can cash out your winnings from free spins, you must meet the wagering requirement of 45x. If you do win money with a no deposit bonus and want to cash out, a bank transfer is not an allowable withdrawal option. How Much Can I Withdraw? There is a weekly limit of $2,500 AUD. If you want to withdraw more than that, you must be a VIP player and receive special permission from the VIP manager. Before you can withdraw, the casino must have certain forms on file. They include, but are not limited to, a photocopy of a government-issued photo ID, a copy of a recent utility bill, a photocopy of the front and back of the credit card you used to make your deposit, and the credit card authorization form. Send those documents to finance@xpokies.com. If the casino finds anything missing or invalid, they will delete your account and confiscate your winnings.How to Reach the Support Desk
If you still have questions, contact XPokies support by emailing support@xpokies.com. It may take a day to get back to you. The faster way to reach the help desk is by clicking the blue chat bubble. You'll be connected with the next available representative. Ask your questions and get immediate answers.Xpokies Free Chip
Register at XPokies Casino and enjoy your favorite games from casino software developer RTG. Games are easy to find and play online, on your mobile device, or via the free casino download. Before you sign up and login, these are the things you need to know.- A fun-filled homepage packed with cartoons and special offers is just the beginning at Xpokies Casino. Review the full range of promos by clicking on the ‘Promotions' tab at the bottom of the page. You'll find upwards of a dozen special offers at any given time – many of them championed by our furry kangaroo friend, the Xpokies mascot!
- Xpokies Casino is an online casino where members can try a variety of games that include slots, table games and video pokers. Players will be able to enjoy the games which are provided by Real Time Gaming.The sites primary language is English and the casino can.
Three Ways to Play
On a laptop or desktop computer, you can play games online without needing a download. If you'd rather gain full access to every available game and feature, download the free casino software. It doesn't take long and doesn't require a lot of space. If you have a mobile phone or tablet, the games and lobby loads with ease on any Android/iPhone/iPad mobile device. The responsive design scales the graphics down to work with your screen and doesn't require a special app.Can You Play at XPokies Casino?
The list of countries that are banned from playing at XPokies Casino is short. If you live in the USA, you cannot. European countries like Bulgaria, France, and Spain are also banned from using the casino. If you live in Canada, New Zealand, or Australia and your local laws allow online gambling, you'll be able to enjoy the games and features within the casino.What Should You Expect for Games
Games at XPokies Casino are broken into several categories. You have a separate section for the new games from RTG and favorite older games within these areas.- New Games - Find popular new slots such as Mermaid's Pearls and other new casino games in this area. Beyond that the categories are:
- Progressives – This is the section for all of the jackpot games where you have a progressive jackpot that's awarded randomly to a player who gets a certain poker hand or selection of symbols on an active payline.
- Slots and Pokies – All of RTG's slots and pokies are found in here. They're broken down into other categories based on the number of reels, whether they're progressive games or not, or if they have bonus rounds. Floating Symbols is another of the newer slot subcategories you'll find within this category. Whether you want popular slots like Aztec's Millions or newer slots like 777, XPokies Casino has them.
- Specialty Games – These games include harder to categorize games like Keno/Bingo, Craps, Scratch Cards, and Shooting or Board Games. It's the area where you'll find Banana Jones, an adventure-themed game where your bet gives you a certain number of dice rolls that move you along a board to reach the temple where the big cash prizes await.
- Table Games – Table games include long-time favorites like Blackjack, card games (Baccarat and Pai Gow Poker), and Roulette.
- Video Poker – Whether you like to play 52 hands at once or just one, you'll find great options in here. There are favorites like Jacks or Better, Aces and Eights, and Bonus Poker. You can break down the different games by the number of hands: 1, 5, 10, or 52.
Promotions, Rewards, and the Welcome Bonus March,2021
Enjoy a bounty of promotions from XPokies Casino. Australian and other qualifying players receive a welcome bonus on their first two deposits. You get a 200% deposit bonus and 50 free spins with your first deposit and casino coupon code WELCOMEX1. Your second deposit gets a 300% deposit bonus and 50 free spins with casino coupon code WELCOMEX2. There are also bonuses on the Game of the Month. That bonus is based on the amount you deposit with the goal of playing that Game of the Month. For example, a $25 deposit might get you 25 free spins on that specific game and a deposit bonus of 120%, but if you deposit $35 instead, you'd get 40 free spins and a 130% deposit bonus. New slots often get their own bonus. Play the new slots or pokies and claim a deposit bonus and get free spins, too. Throughout the week, there are bonus offers to keep you rolling in free cash. Those bonuses include:- Happy Tuesday – Receive a 100% match on all deposits made on a Tuesday with bonus code TUESDAY100.
- Free Spins Friday – Play pokies/slots on Friday and get a 75% deposit bonus and 20 free spins with coupon code FRIDAYSPINS.
- Sunday Spins – Providing you've made at least one deposit during the week, you get 20 free spins each Sunday with casino coupon code S-SPINS.
- Av A Go – Up to 125% in bonus cash and 10 free spins on Plentiful Treasure slots.
- Beauty Bottler – Up to 120% in bonus cash and 20 free spins on Stardust slots.
- Beer O'Clock – A 100% deposit bonus.
- Bonzer Party – Up to 150% in bonus cash and 20 free spins on Popinata slots.
- G'Day Mate – 75% daily bonuses.
- Pearler – A 100% deposit bonus and 20 free spins.
- Ripper Deal – A 125% deposit bonus and 25 free spins.
- Servo – A 75% bonus and 20 free spins.
Banking Options
XPokies Casino accepts most credit and debit cards with a MasterCard or Visa logo. It does end up being up to the bank, so you should call first and see if they allow credit card transactions with online casinos. Some will deny the transactions. If you can't use a credit card or simply don't want to, Bitcoin is a safe, private deposit method. You can also use Interac, Neosurf, Neteller, and Skrill. Prior to a first withdraw, take the time to ensure XPokies Casino has the required paperwork in hand. If anything is missing, it can lead to frustrating delays. The forms and documents that are required are often a photocopy of your driver's license or other photo ID that a government agency issued, a utility bill proving your area of residence, the front and back of a credit card that's used to make a deposit, and the credit card authorization form. It takes up to two business days for a withdrawal request to get approved or denied. In busy times, it can take longer than two days. Once it's approved, the amount you want to cashout is sent to be processed by your chosen withdrawal option. Bitcoin is usually the fastest. If you prefer a check, it will take time to process that and send it to your address. There is a maximum withdrawal amount of $2,500 Australian Dollars per week unless a manager has increased your limits as a VIP member.Xpokiesloggin
Casino Support
Xpokies Lobby
Finally, if you ever have questions or need help completing a transaction or playing a game, XPokies Casino support is available via email or online chat. Online chat is the fastest, easiest way to talk to a customer service representative and get the help you need to make the most of the casino.